May 2024
Magazine Features
AI-Powered Dashboards Give Employees and Supervisors Real-Time Insight
Phillip Britt //
01 May 2024
The advent of work-from-home contact centers has spawned a tech revolution in operations management.
Tips and Technologies for Reducing Ad Fraud
Linda Pophal //
01 May 2024
New artificial intelligence algorithms can detect bogus or inflated ad traffic.
CRM Now Shows Companies the Money
Phillip Britt //
01 May 2024
CRM integrations with e-commerce and payment gateways gain momentum.
Reality Check
5 Ways AI Can Enhance CX (and EX)
Donna Fluss //
29 Apr 2024
It's not a question of will you use AI, but when.
The Tipping Point
Dispatches From CRM’s Front Lines
Danny Estrada //
30 Apr 2024
Deployments and training aren't always dry affairs.
End Notes
Contact Center Catharsis
Christina McAllister //
26 Apr 2024
Here are some of the things callers want to vent about.
Customer Experience
Generative AI Is Everywhere, but Will Consumers Ever Fully Understand It?
Audrey Chee-Read //
02 May 2024
Due to distrust and a lack of understanding, consumer adoption of genAI is lagging.
Insight
Required Reading: Pricing Science Has Changed a Lot in Nine Years
Leonard Klie //
01 May 2024
Technological and mindset challenges have spawned new customer value.
REAL ROI
First Financial Sees Financial Gains with Kasisto
01 May 2024
AI-powered digital assistant drives 27 percent increase in new CDs
Heylo Manages Membership Money with Brevo
Phillip Britt //
01 May 2024
Payments and expanded CRM capabilities grow association business.