Merkle and Celebrus Launch CXM Signals

CXM Signals enables companies to harvest first-party data.

Qualtics Adds AI Capabilities to XM for Customer Experience, XM for Employee Experience, and XM for Strategy + Research p

At Qualtrics X4 event, dozens of AI-based innovations come to Qualtrics solutions for insights from front-line workers and customers.

Klaviyo Launches Portfolio

Klaviyo Portfolio helps companies manage global and multi-account customers.

Realeflow Introduces Leadflow AI Agent

Realeflow introduces Leadflow AI Agent, an AI-based lead generation platform for real estate agents and brokers.

Yelp Launches Yelp Assistant

Yelp's spring product release includes the new Yelp Assistant as well as Yelp Fusion AI API, which brings Yelp's content to third-party platforms through natural language search experiences, and a revamped Yelp Guest Manager for restaurants.

Acquia Simplifies Website Accessibility

Acquia's Monsido platform now supports WCAG 2.2 digital accessibility guidelines.

Awin Adds Platform Features

Awin's new tools give advertisers more automation, deeper insights, and publisher reward opportunities. 

Marchex Launches Sentiment Suite

Marchex's Sentiment Suite combines structured and unstructured data for a comprehensive view of customer emotion throughout conversations.

Calendly Adds Web Browser Extension to Meeting Workflows 

Calendly's new web extension lets users manage meeting in one click from anywhere online.

Iterable Adds Generative AI-Powered Journey Builder, Brand Affinity Reporting, WhatsApp Integration, and Smart Segmentation

Iterable has added several generative AI-powered capabilities in its latest platform release.

Zingtree Launches CX Answers and CX Actions

Zingtree's CX Answers and CX Actions automate and optimize customer interactions. (Featured on SmartCustomerService.com.)

Avaamo Launches AI-Powered Agent Assist Copilot

Avaamo's Agent Copilot gives contact center employees guidance before, during, and after calls. (Featured on SmartCustomerService.com.)

RingCentral Launches RingSense AI APIs and Workflow Builder

Enhancements include new capabilities for embedding AI, video, and social messaging into workflows. (Featured on SmartCustomerService.com.)

Bloomreach Adds Personalization Features to Discovery

Bloomreach's latest Discovery e-commerce recommendations platform increase personalization using AI.

Acxiom and DeepIntent Integrate

Integration combine's Acxiom's healthcare customer data with DeepIntent's marketing capabilities.

8x8 Updates Its Contact Center and Unified Communications Platforms

Recent platform capabilities include 8x8 Engage, 8x8 Operator Connect for deeper integration with Microsoft Teams, and new bulk messaging for outbound customer engagement. (Featured on SmartCustomerService.com.)

Upstart Launches Recognized Customer Personalization

Upstart's Recognized Customer Personalization lets lenders tailor offers to existing customers.

SmartBug Media Launches Zendesk to HubSpot Service Hub Migration Solution

Solution guides organizations in maximizing the value of HubSpot by driving customer success at scale throughout the entire customer lifecycle.

Salesforce Releases Einstein Copilot with New Actions for Sellers

Einstein Copilot, Salesforce's conversational AI assistant, is now generally available with new out-of-the-box actions for driving sales productivity.

Fast Simon Launches Smart Rendering

Fast Simon Smart Rendering improves SEO and page loading speeds for e-commerce sites.